Call Center Specialist - Bilingual Spanish

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

Are you ready to be the warm, welcoming voice that guides our patients through their healthcare journeys? At Legacy Community Health, we’re more than just a healthcare provider—we’re a family dedicated to making a meaningful difference in the communities we serve. As a Call Center Specialist - Bilingual Spanish, you’ll play a pivotal role in ensuring our patients feel seen, heard, and cared for from the very first interaction. Be the first point of contact: You’ll be the friendly voice that schedules appointments, answers questions, and provides vital information to our patients. Supportive environment: Join a collaborative and nurturing team where your contributions truly matter. Work-life balance: Enjoy a role that values your personal and professional well-being, giving you the space to thrive in both areas. Team growth: Take advantage of mentorship and development opportunities designed to help you grow in your career. Mission-driven work: Contribute to Legacy’s mission of delivering outstanding healthcare services with compassion and respect.

Requirements

High school graduate or equivalent required.
Customer service oriented.
Pleasant, professional, and articulate phone voice.
Ability to handle multiple incoming callers/patients, tasks and responsibilities.
Strong verbal and written grammar skills.
Accurate keyboard typing, data-entry, and mouse navigation skills.
Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
Basic knowledge such as math, alphabetical or filing may also be required.
Patient scheduling experience.
Attends to workstation on time, ready to work, with minimal absenteeism.

Nice To Haves

1-2 years customer service experience highly preferred.
Clinical office support experience highly preferred.
Knowledge of medical terminology and/or insurance terminology preferred.
Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.

Responsibilities

Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment.
Maintain a positive and compassionate attitude while assisting patients with their needs.
Adhere to scheduled work hours and ensure a seamless and pleasant experience for all callers.
Schedule patient appointments following established protocols and procedures.
Discuss referrals, insurance status, and eligibility to ensure patients have access to appropriate care.
Stay updated on processes and developments within your area of expertise to provide accurate information.
Use excellent problem-solving skills and available resources to address patient inquiries effectively.
Collaborate with clinical and other departments to ensure all requirements for appointments and treatments are met.
Identify high-risk or urgent symptoms and relay necessary information promptly to clinical staff.
Accurately enter patient demographics and log call details into the system.
Multitask effectively, such as speaking on the phone while operating a computer.
Understand and apply basic healthcare terminology while maintaining compliance with HIPAA policies.
Respond to emails and other non-phone inquiries in a timely manner.
Apply interpersonal skills to de-escalate situations and address subtle indicators of patient distress.
Perform other related duties as assigned to support the team and organization.