CALL CENTER SERVICES REPRESENTATIVE OPS - 60934025
About The Position
Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position. If this sounds like the job for you, please join our TEAM!
Requirements
- Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
- Must have the ability to attend an 8 - 12-week mandatory paid training course.
- US citizens and lawfully authorized alien workers will be hired.
- All selected male candidates born on or after October 1, 1962, must be registered with the Selective Service System (SSS).
- Must successfully complete a State and National criminal history check.
- Must be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.
Nice To Haves
- Preference for Bilingual in Spanish/English or Creole/English.
Responsibilities
- Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
- Processes a variety of eligibility related work activities within designated time frames
- Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
- Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
- Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
- Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
- Assists customers with referrals to other agencies and community resources.
Benefits
- Paid training course
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
