Call Center Scheduler, Access, (Novato), Full-Time, Days

MarinHealth•Novato, CA

12d•$23 - $32•Onsite

About The Position

The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Requirements

Proficiency in typing, filing, and aptitude to learn office software.
Good verbal and writing skills.
Strong sense of organization.
Team oriented with a strong belief in customer service.
Knowledge of proper telephone etiquette.
Ability to exercise initiative, decision-making, and problem-solving.
Basic computer/keyboard knowledge.
One year experience in providing customer service either via phone or in person focused on patient care experience.
Ability to type 60 wpm.
High school diploma required.

Nice To Haves

Post-secondary education preferred.
Experience with heavy phone volume.
Experience with scheduling.
Experience verifying insurance eligibility.
Experience preparing medical records.
Previous customer service experience preferred.
Electronic medical records experience preferred.

Responsibilities

Greets patients verbally on the phone and responds in a timely manner.
Provides exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem-solving for patients.
Ensures that patient healthcare is provided in the most effective and timely manner possible.
Interprets and applies relevant insurance information when scheduling appointments.
Uses EMR/EHR systems.
Operates scanners, copiers, and other office equipment.
Manages multiple tasks in a busy clinical environment.
Prioritizes tasks and manages time efficiently.