Call Center Scheduling
About The Position
Join Our Team at ImageCare Radiology! At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions! ImageCare Radiology Seeking Several Full-Time Call Center Schedulers and Part-Time Call Center Schedulers for our Hackettstown office. All new hires are required to attend first-day orientation at our Mount Olive office before reporting to their assigned work location or training site. GENERAL DESCRIPTION OF POSITION This role is responsible for delivering high-quality customer service while efficiently managing appointment scheduling, patient communications, and account updates. Ensure a smooth and professional experience by addressing inquiries, coordinating imaging appointments, and supporting patients through the scheduling and preparation process.
Requirements
- Customer service: 1 year (Required)
- ABILITY TO COMMUTE/RELOCATE Hackettstown, NJ: Reliably commute or planning to relocate before starting work (Required)
- Flu Vaccination & Proof of MMR Requirement : It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.
Responsibilities
- Receive incomings calls from customers and assist them with their needs over the phone
- Assist in setting appointments for patients and doctor's offices either through inbound or outbound calls
- Gathers information related to customers’ concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
- Process orders received electronically or over the phone with the patient
- Call patients to update them with their upcoming scheduled procedures including clinical preparations
- Perform any other related duties as required or assigned.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
