Call Center Scheduler

Indiana University Health System•Indianapolis, IN

1d•Hybrid

About The Position

This entry-level role serves as the “Virtual Front Office” for a host of outpatient physician practices in the Indianapolis area. To be successful in this position, you must be dependable and consistent in your attendance and timeliness. The opportunity to work hybrid and/or remote in the role is available after training and performance expectations are met, which is a minimum of 30 days. Onsite location is at 250 N. Shadeland Ave with hours between 7am-5pm, no weekends or holidays.

Requirements

Dependability and consistency in attendance and timeliness.
Ability to multi-task and utilize multiple screens and programs.
Exceptional values-based customer service skills.
Ability to work independently.
Strong communication skills.
Minimum internet speed requirements of 20 MG download and 10 MB Upload for remote work.
Working knowledge of patient registration and financial clearance.
High level of interpersonal and problem solving skills.
Effective written and verbal communication skills.
Ability to work within a team and maintain collaborative relationships.
Ability to take initiative and meet objectives.

Nice To Haves

Call center experience
Medical Office Experience
At least one year of experience in hospital or physician Revenue Cycle

Responsibilities

Serve as the “Virtual Front Office” for outpatient physician practices.
Ensure dependability and consistency in attendance and timeliness.
Meet training and performance expectations to become eligible for hybrid/remote work.
Submit proof of internet speed test meeting minimum requirements for remote work.
Utilize multiple screens and programs.
Provide exceptional values-based customer service.
Work independently.
Communicate effectively.
Work within a team and maintain collaborative relationships.
Take initiative and meet objectives.