Call Center Scheduler-Incoming - Part Time

Familia Dental•Schaumburg, IL

7h•Onsite

About The Position

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team. No prior experience or certification is required, as comprehensive on-the-job training is provided. This role is an excellent opportunity to get your foot in the door in the medical/health field and thrive in a fast-paced environment. Familia Dental was established in 2008 and has grown rapidly due to its quality dentistry and caring, compassionate approach. The company exemplifies core values of quality, honesty, and care, and strives in community outreach and internal growth, offering opportunities to turn a job into a career.

Requirements

Dependable and able to be on time
Positive Attitude
Excellent professional verbal and written communication and listening skills
Able to speak on the phone and provide excellent customer service
Ability to recognize and be sensitive to patients' emotions
Exceptional customer/patient service skills (Customer/patient focused attitude)
Ability to carry out written or verbal instructions
Accurately enter patient information, data, and records into system
Ability to work in fast paced, patient-focused environment.
High school Diploma or equivalent
Strong Computer Skills– Ability to maneuver within multiple computer systems at once
Ability to multi-task, prioritize, and manage time effectively
Organizational and time management skills
Effective problem-solving abilities

Nice To Haves

Prior experience with Denticon or similar scheduling system
Prior Customer Service/ Call Center experience is strongly preferred but not required
Bilingual (English/Spanish) a plus!

Responsibilities

Provide excellent customer service to all patients calling in
Answering phone calls
Scheduling appointments based on needs of patients and availability of providers
Assist in answering general inquiries from patients
Listen to patients while applying our processes and procedures
Looking for solutions to our patients’ challenges