Radiology Scheduler Call Center
About The Position
Optum NY/NJ is seeking a Radiology Scheduler Call Center to join their team. Optum is a clinician-led care organization focused on improving healthcare. As a member of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides clinical resources, data, and support from a global organization to help patients live healthier lives. The organization believes in providing an exceptional career and empowering employees to live their best lives at work and at home. This role offers the fulfillment of advancing community health and the excitement of contributing new practice ideas that could improve care for millions. The Radiology Scheduler Call Center is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. This role supports the team in meeting financial, clinical, and service goals.
Requirements
- High School Diploma/GED
- 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of customer service or healthcare related experience
- Ability to work a 37.5-hour work week with rotating Saturdays
Nice To Haves
- 1+ years of experience in a call center
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Experience working with an electronic health record (EPIC)
- Experience working with scheduling programs
- Knowledge of Radiology
- Knowledge of Medical terms
- Ability to work independently and maintain good judgment and accountability
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Obtain accurate and updated patient information, such as name, address, insurance information
- Maintain an average of 60+ outbound calls daily
- Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues
- Perform insurance verification on the date of service
- Scheduling radiology procedures in an organized and efficient manner
- File and maintain medical records
- Confirms and schedule appointments
- Answering incoming and outgoing telephone calls promptly and courteously
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Comfortable working in high pace environment
- Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
- Assure the continuity of care through scheduling and tracking systems
- Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
- Comply with administrative policies to ensure quality of care
- Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
- Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Cross-train and help in other locations if needed
- Performs other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- Participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
