Call Center Sales Supervisor

OnPoint CX Solutions•Las Vegas, NV

2d•Onsite

About The Position

OnPoint CX Solutions is growing, and we're looking for a motivated Call Center Sales Supervisor to lead, coach, and develop a team of approximately 8 sales agents in our Henderson office. This is a hands-on leadership role for someone who enjoys driving results, developing talent, and building high-performing sales teams. You'll work directly with agents on the sales floor, providing coaching, call support, and real-time feedback while helping your team achieve and exceed sales goals. As our company continues to expand, supervisors have the opportunity to grow their teams and earn additional expansion-based bonuses tied to team development and performance.

Requirements

Strong sales experience required
Comfortable providing real-time feedback and support in a fast-paced environment
Ability to multitask and manage multiple priorities effectively
Experience using CRM systems, call center software, and multiple computer applications
Reliable, accountable, and results-driven mindset
Open availability required; schedules may vary based on business needs.
Ability to work in-office at our Henderson, NV location

Nice To Haves

Previous leadership, floor lead, coaching, or supervisory experience preferred
Proven ability to motivate, coach, and develop sales talent
Strong communication, organization, and problem-solving skills

Responsibilities

Lead, coach, and support a team of approximately 8 sales agents
Monitor live and recorded calls and provide real-time coaching
Assist agents with objection handling and closing sales
Hold team members accountable for attendance, productivity, KPIs, and sales goals
Track daily and weekly team performance metrics
Identify coaching and training opportunities to improve results
Communicate team performance updates and recommendations to leadership
Foster a positive, competitive, and performance-driven team culture
Support future team growth and development initiatives