Call Center Sales Manager

RIVO Holdings•San Diego, CA

1d•Onsite

About The Position

RIVO is seeking an experienced and passionate Call Center Sales Manager to lead and develop entry-level sales agents. This role is ideal for a driven individual who thrives on helping others succeed and is committed to servant leadership, open communication, collaboration, accountability, and coaching. The manager will be responsible for leading a high-performing sales team, establishing goals, tracking KPIs, and optimizing processes to exceed quotas. This is an opportunity to make a significant impact on a growing organization.

Requirements

5+ years proven success meeting or exceeding sales targets in a Call Center or Telesales environment, including 2+ years in a leadership or training role.
Demonstrated success in developing high-performing teams through leadership and development.
Skilled in training negotiation, closing techniques, and consultative selling strategies.
Strong ability to leverage KPIs and performance data to drive continuous improvement.
Familiarity with CRM systems and Microsoft Office Suite.

Nice To Haves

Experience with Five9 and proprietary CRM platforms is a plus.

Responsibilities

Lead and inspire a high-performing sales team to consistently exceed quotas.
Establish clear goals, track KPIs, and implement data-driven strategies for success.
Coach and develop team members through call monitoring, one-on-one sessions, and group training.
Analyze performance metrics to identify trends, optimize processes, and drive results.
Partner with QA and Training teams to maintain quality, compliance, and continuous agent development.
Collaborate cross-functionally to align sales initiatives and enhance overall performance.
Support onboarding and training for new hires while upholding company standards.
Provide senior leadership with regular reports on KPIs, goal attainment, and team performance.