Call Center Sales Manager

VentureTech Solutions • Plantation, FL

26d • Onsite

About The Position

Venture Tech Solutions is recruiting a Bilingual Call Center Sales Manager for a fast-growing company in the financial services sector. This is a hands-on leadership role based entirely in-office at the client’s corporate location in Plantation, Florida. The manager will lead and scale high-performing inbound and outbound phone sales teams, increase production, and foster a competitive, motivating team culture.

The role oversees daily sales operations and live queues, leads agent recruitment and onboarding, develops training in sales techniques and product compliance, coaches representatives, and uses CRM metrics and KPIs to optimize sales performance. The position requires some nights and Saturdays.

Requirements

• Bachelor’s degree.
• At least 5 years of direct sales management experience leading teams in a high-volume call center environment.
• Bilingual English/Spanish verbal and written communication skills.
• Ability to work 100% in-office daily at the corporate headquarters in Plantation, Florida.
• Some nights and Saturdays are required.
• Demonstrated ability to build a sales training program from the ground up and meet high-volume hiring targets.

Nice To Haves

• Direct financial services experience, such as lending, debt resolution, insurance, banking, or wealth management.

Responsibilities

• Oversee daily sales operations, monitor live queues, and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
• Lead the end-to-end recruitment process for phone agents and meet high-volume hiring targets.
• Design and deliver training on closing techniques, scripts, rebuttal handling, and product compliance.
• Conduct side-by-side coaching, call calibrations, and performance reviews to improve representative performance and motivate top performers.
• Use call center CRM metrics and KPIs, including talk time, conversion rates, and wrap-up time, to identify bottlenecks and optimize the sales funnel.
• Build a sales training program from the ground up.

Benefits

• Competitive base salary with an uncapped monthly override/bonus structure tied to team performance.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Paid time off.
• Upward mobility within a rapidly expanding financial firm.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager