Call Center Manager

Bath Concepts Independent Dealers • Valparaiso, IN

1d • Onsite

About The Position

Lori K Bath of Valparaiso is seeking an experienced Call Center Manager for its Valparaiso, Indiana office. Lori K Bath provides bath remodeling solutions, including acrylic bath and shower products, for homeowners, commercial customers, and consumers with accessibility needs. The role requires leadership, communication, and organizational skills, as well as management and customer service experience. The manager should be comfortable working evenings and weekends as needed and able to resolve customer and employee concerns effectively.

Requirements

• Previous call center management or supervisory experience is preferred
• Strong leadership and coaching skills
• Excellent communication and interpersonal abilities
• Proficient computer skills, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Goal-oriented with a proven ability to motivate a team
• Comfortable working evenings and weekends as needed

Nice To Haves

• Previous call center management or supervisory experience

Responsibilities

• Schedule and confirm appointments
• Recruit, hire, train, and manage Call Center Representatives
• Answer inbound calls and oversee outbound calling efforts
• Deliver exceptional customer service
• Manage sales representatives' schedules
• Monitor team performance and achieve weekly and monthly goals
• Track key performance metrics and drive continuous improvement
• Resolve customer and employee issues in a professional manner

Benefits

• Base salary of $57,000 annually
• Performance-based bonuses and commission opportunities
• Career growth with an industry-leading company
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed