Call Center Sales and Customer Support Agent - T Mobile - TPA

OneTouch Direct•Tampa, FL

2d•Onsite

About The Position

OneTouch Direct is hiring a Call Center Sales and Customer Support Agent in Tampa, Florida, to support T-Mobile. The role focuses on delivering customer service and driving sales growth. Agents handle inbound and outbound calls and customer chat inquiries, learn about customer needs, and recommend products and services. The position is full-time, scheduled for 40 hours per week, with overtime opportunities. Compensation includes competitive hourly pay and uncapped bonuses, with weekly bonus payouts and bi-weekly hourly paychecks. The employer describes classroom training, one-on-one support, workplace incentives, opportunities for professional advancement, and a diverse, welcoming culture.

Requirements

Previous sales or call center experience is preferred but not mandatory.
Excellent verbal communication and persuasive selling skills.
Ability to handle rejection and stay motivated in a fast-paced sales environment.
Comfort using computer systems and multitasking during calls.
Strong organizational skills and attention to detail.
High school diploma or equivalent.
Positive attitude and willingness to learn and grow within the company.

Nice To Haves

Previous sales or call center experience.

Responsibilities

Handle inbound and outbound calls and chat inquiries from potential and existing customers.
Promote products and services and recommend suitable solutions based on customer needs.
Maintain detailed records of customer interactions and sales activity.
Meet and exceed individual and team sales goals.
Collaborate with team members to improve processes and customer satisfaction.