Call Center Sales Advisor II (Hybrid – Miami area required)

Marriott Vacations Worldwide•Kendall, FL

1d•Hybrid

About The Position

This position renews/extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership has become delinquent, and offers Club Interval to non-existing members (owning timeshares) while providing excellent customer service. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

Requirements

Must possess a minimum of two years telephone sales experience.
Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
Must be computer literate.
Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
Must possess excellent customer skills.
Must have excellent telephone etiquette.
Must possess excellent oral and written communication skills.
Must be detail oriented and possess excellent organizational skills.
Must possess excellent negotiating and sales skills.
Must be able to work shifts.

Responsibilities

Works from the Predictive Dialer/provided lists to: Call members who need their memberships renewed.
Call members who want to upgrade membership or to encourage them to upgrade membership.
Call members whose membership has become delinquent to reinstate their membership.
Call existing resort owners from an existing solicitation file.
Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
Answers questions on all Interval International products and exchanges.
Meets monthly renewal goals based upon assigned working area.
Meets monthly Preferred goals based upon assigned working area.
Maintains a minimum of 90% performance on call monitoring.
Performs other related duties as required.