Call Center RN

HIA Health • Fargo, ND

8d • $28 - $42

About The Position

Our mission: 'To provide comfort and care through life's journey." Position Summary Responsibilities include triage calls from patients/families, facilities/physicians and HIA Health staff and assist as needed. Coordination of the interdisciplinary team staff to meet the needs of the caller. This position in a 0.6 FTE status, benefit eligible and will be scheduled every Saturday and Sunday 8am-8pm.

Requirements

• RN degree; BSN preferred
• Superior clinical skills
• Excellent customer service skills
• Ability to direct staff
• Strong communication skills
• High level of organizational and prioritization skills and attention to detail
• Licensure in North Dakota and Minnesota required (or willing to become dual licensures following employment offer)

Nice To Haves

• Certified Hospice and Palliative Care Nurse preferred

Responsibilities

• Provide excellent customer service by triaging calls from patient/families, facilities/physicians and HIA Hospice staff.
• Assess each situation and determine the best course of action.
• Assist in the daily contact with patients who received medication changes.
• Contact physician, pharmacy, and DME company with death notifications.
• For critical patient issues, determine the appropriate member of the IDG to attend to the patient/family needs and coordinate the contact or visit.
• Order DME as requested by staff or as a result of phone assessment.
• Completes medication order & refill requests
• Communicates triage updates to team members
• Completes thorough, accurate documentation of patient phone calls, including follow-up plan details to assist with patient plan of care.
• Prints and faxes requested paperwork to facilities for respite stays and NH replacements.
• Obtains attending MD signature when required on above papers.
• Faxes scripts to pharmacies and other facilities as appropriate and monitors successful transmission.
• Completes and locks documentation on the same day as the contact/communication occurs as per the Medical Records Documentation policy.

Benefits

• We offer a robust benefits package for qualifying full-time and part-time employees.
• Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, short-term and long-term disability, and a generous time off package.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees