Call Center Reservationist (Remote Eligible) - 2026 Season

Nantahala Outdoor Center•Bryson City, NC

7d•Remote

About The Position

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, food service, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment. NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team. Job Summary We are looking for Call Center Reservationists to join our team for start dates in May & June of 2026. As a Call Center Reservationist, you are the first line of communication with NOC’s guests and delivering NOC’s Brand Promise via phone, chat, and email. In this role, you will help guide our guests to the adventure that best suits them, while also listening to their needs and providing helpful solutions to any of their concerns. Reasons why you should come work with us? Work for the Leaders in Outdoor Adventure Enjoy access to all the amazing Perks and Benefits NOC offers Varying schedules available Potential for Remote Work In this seasonal position, Call Center Reservationists can usually expect to work 30-40 hours/week. Due to the seasonal demand of our business, we are looking for applicants that are available for a minimum of 3 months and a preferred peak season (Memorial Day – Labor Day) availability to work 30+ hours per week and maintain weekend availability. This position is eligible for remote work for applicants living in NC, TN, GA, and SC.

Requirements

Passion for great guest service and sharing all NOC has to offer
Willingness to learn and grow
Strong communication and problem-solving skills
Professional phone and online chat manners
Timely - must be clocked in, logged in and phone ready at starting time
Comfortable sitting for long periods of time
Comfortable speaking clearly and concisely with guests over the phone and via chat.
Comfortable working with and navigating between multiple software platforms
If working remote, have internet that meets required speed/bandwith and a distraction free workspace

Nice To Haves

Prior experience with customer service, sales, or in a call center
Prior professional or personal experience in outdoor recreation, tourism, or hospitality
Knowledge of NOC’s products and locations in NC, TN, SC, and GA

Responsibilities

Gain a strong working knowledge of all NOC offerings and locations and/or have the ability to obtain this information using resources provided and communicate this information to guests to enhance their experience
Book and modify guest lodging and activity reservations with accuracy
Handle incoming and outbound calls and chats courteously and efficiently
Develop a rapport with guests to anticipate guest needs to close sales, and capture all possible up‐selling and cross‐selling opportunities to maximize revenue
Collaborate with other NOC departments.
Follow NOC Reservation and Booking Policies
Exemplify and demonstrate NOC’s Core Values and Brand Promise
Other duties as assigned