Call Center Representative 1

Clean Energy Career•Newport Beach, CA

12h•Hybrid

About The Position

Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel. Our mission is to create a healthier planet by eliminating carbon emissions in the transportation and dairy industries. Come join the team that is changing the way North America fuels transportation.

Requirements

High School Diploma or equivalent, plus a minimum of 6 years related experience; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficient in Microsoft Office applications.
Regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to walk and sit.
Occasionally required to stand.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Always practice good judgment and refer to the safety guidelines.

Nice To Haves

This position has no supervisory responsibilities.

Responsibilities

Answer inbound calls using a professional, warm, and solution-focused approach.
Actively listen, ask probing questions, identify root causes, and confirm understanding.
Resolve customer issues and provide clear, timely follow-up.
Escalate complex issues as needed.
Utilize CRM systems and internal knowledge bases to resolve issues.
Maintain accurate and timely customer records (contact, service, financial updates).
Ensure data integrity through consistent documentation.
Identify customer needs and recommend additional services.
Prepare and follow up on quotes to drive conversion.
Support RFP/RFB preparation and route contract opportunities appropriately.
Meet or exceed quality and performance standards.
Provide proactive, dependable customer service.
Communicate trends and improvement opportunities to leadership.