Call Center Representative

Houston Federal Credit Union • Sugar Land, TX

13d • Onsite

About The Position

To assist members and potential members with their telephone, email, fax and internet requests; explains services, responds to problems, and directs phone calls to the appropriate area. Provides information for HFCU employees and assists with problems.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.
• Must have qualities that are consistent with our CORE Values: Integrity, Honesty, & Respect Passion, Commitment & Enthusiasm Seek Excellence in All We Do Work Hard and Have Fun Friendly Service and Superior Value

Nice To Haves

• Bilingual in Spanish is preferred but not required.

Responsibilities

• Assists members and potential members with their telephone, fax, email and internet requests; answers questions about products and services and directs calls to the appropriate areas.
• Provides information for HFCU employees and assists with problems.
• Resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Acts as the members advocate in offering products and services.
• Maintains member account information on computer system.
• Works assigned reports to provide quality control.
• Received and processes wire requests from members following established procedures.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED