Seasonal Employee Hourly - Call Center Representative

The University of Toledo • Toledo, OH

40d • Onsite

About The Position

This position will be responsible for completing daily call center operations. The call center focuses on making outbound calls to support the re-enrollment of UToledo students and other call needs of the university. The primary goal will be to encourage and assist these students in returning to the university to complete their degrees. This position will be responsible for completing an assigned number of calls per hour/shift, documenting the call outcomes, and providing student customer service. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.

Requirements

• High School Diploma
• Good written and verbal communication required
• Effective Decision-making and problem-solving skills required
• Must be detail oriented and have the ability to keep organized and accurate records.
• Strong customer service skills.
• Adhere to FERPA and university policies and procedures.

Nice To Haves

• Customer Service Experience Preferred
• Call center experience preferred.

Responsibilities

• Completing daily call center operations.
• Making outbound calls to support the re-enrollment of UToledo students.
• Encouraging and assisting students in returning to the university to complete their degrees.
• Completing an assigned number of calls per hour/shift.
• Documenting the call outcomes.
• Providing student customer service.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED