Call Center Representative - Pecos Branch

The People's Federal Credit Union • Amarillo, TX

2d • $17 - $18 • Onsite

About The Position

To assist members and potential members with their telephone, email, and chat requests; explains services, responds to problems, and directs inquiries to the appropriate department when needed.

Requirements

• Must be able to travel to our Canyon Branch for the Saturday morning rotation shift.

Responsibilities

• Assists members and potential members with their telephone and email chat requests; answers questions about products and services and; conducts member account transactions.
• Resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the appropriate department, along with their recommendations.
• Sort incoming mail, ensuring all mail items are delivered to the appropriate department or person.
• Place outgoing mail items in envelopes as needed, apply postage to outgoing mail, and ensure it is ready for pick up time each day.
• Identifies cross-sell opportunities and cross-sells services to members.
• Maintains member account information on computer system.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed