Call Center Representative (Telecom)

SSM Health•Madison, WI

1d•Onsite

About The Position

Answers incoming calls and performs triage of inquiries. Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquiries, questions and answers and provide resolution. May perform clerical or administrative duties. Performs other duties as assigned.

Requirements

High School diploma/GED or 10 years of work experience
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication.
Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

Responsibilities

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquiries, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.