Call Center Representative
About The Position
Cellular Sales is seeking a Call Center Representative to provide ongoing support to the current sales force. Ideal candidates will be creative and analytical, seeking to build off of current foundations and improve existing procedures and methods. Candidates should be able to take feedback and criticism to improve productivity. Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals. Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team!
Requirements
- High School diploma or GED
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
- Positive attitude
Nice To Haves
- Previous office experience
- Proficient in Microsoft Office
- Knowledge of customer service principles and practices
- Experience in a call center or customer service environment
- Data entry and typing skills (including 10 key)
- college degree preferred
Responsibilities
- Follow up on distributed leads
- Generate store traffic and contribute to the markets success
- Handle customer inquiries both by phone and text
- Support sales force by generating sales leads
- Follow communication scripts when handing different topics
- Research required information using available resources
- Provide customers with product and service information
- Candidates should be able to take feedback and criticism to improve productivity and character
Benefits
- The highest in the wireless industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
