Remote Call Center Representative

TEKsystems • Enfield, CT

2d • Remote

About The Position

Symetra Financial Corporation is seeking friendly, dependable, and detail‑oriented Remote Customer Service Representatives to join their Disability Call Centre team. In this role, you will support members, providers, and internal partners by delivering timely, accurate, and empathetic service related to disability, life, and leave‑of‑absence claims. This is an excellent entry‑level opportunity for candidates looking to build a career in insurance, healthcare support, or financial services, with strong potential for growth and advancement within Symetra.

Requirements

• 2–3+ years of customer service experience (call centre or customer‑facing environment preferred) OR a Bachelor’s degree in lieu of direct customer service experience
• Strong verbal and written communication skills
• Ability to type 7,000+ KPH while speaking with customers
• High level of comfort working on a computer and phone throughout the day
• Proven ability to multitask, prioritise, and work efficiently in a fast‑paced environment
• Strong attention to detail and data accuracy
• Ability to meet strict attendance and performance metrics

Nice To Haves

• Previous experience in financial services, insurance, healthcare, or claims processing
• Knowledge of medical terminology, medical records, or healthcare claims
• Experience with member services, patient services, or provider relations
• Bilingual (Spanish preferred, but not required)

Responsibilities

• Respond to inbound calls from members, providers, and internal partners regarding disability, life, and leave claims
• Provide accurate, customer‑focused information while maintaining a high level of empathy and professionalism
• Gather and verify information required to open, update, and perfect claims
• Accurately document all interactions and claim details in internal systems while speaking with customers
• Process incoming documentation with high attention to detail and correct coding
• Issue timely claim acknowledgements and correspondence
• Meet or exceed call‑centre performance metrics, quality standards, and attendance expectations
• Remain compliant with all operational procedures and confidentiality requirements
• Work collaboratively within a call‑centre team environment while managing multiple systems and tasks simultaneously

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees