Call Center Representative

Customer Contact Services • Augusta, GA

3d • Remote

About The Position

Every call is a chance to make someone's day easier. Customer Contact Services (CCS) answers inbound calls for businesses across many industries, and we're looking for Customer Service Representatives who enjoy helping people and take pride in getting it right. You'll be the first voice callers hear. One call might be booking an appointment, the next answering a product question, the next calming down a frustrated caller. Through all of it, you'll represent our clients with professionalism and care. If you stay calm under pressure, think on your feet, and like variety in your day, this role is for you.

Requirements

• High school diploma, GED, or higher
• At least one year of call center or customer service experience
• Confident computer skills, including working across multiple software platforms at once
• Basic understanding of computer hardware, software, and general systems
• Strong spoken and written English
• Good judgment with confidential information
• Problem-solving skills and attention to detail
• A solid grasp of customer service principles and quality standards

Responsibilities

• Answer inbound calls promptly and professionally
• Follow client-specific scripts and procedures
• Gather and document caller information accurately
• Schedule appointments and relay messages correctly
• Provide product and service information to callers
• Process online reservations accurately
• Meet Quality Assurance standards
• Stay current on all CCS client programs and accounts

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Holiday incentive pay
• Monthly performance bonuses
• Paid training
• Employee events and activities
• Real advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED