Full-Time Call Center Representative
About The Position
Make a Difference Every Day-Join the WebCE Team. Do you have a passion for assisting others, resolving issues, and contributing to a supportive team environment? WebCE is seeking a full-time Customer Service Representative to join our call center team. This role offers a unique opportunity to be part of a close-knit group that prioritizes collaboration, positivity, and exceptional service, all without the high-pressure atmosphere typical of many call centers. You will start with comprehensive, in-person training at our Dallas office to set you up for success. Once you are confident and comfortable, the role may transition to a hybrid schedule. About WebCE Based in Dallas, TX, what started as a continuing education company has grown into a suite of professional education products for every stage of our customer's careers. We have served over 1.5 million online courses each year to professionals nationwide, and know what it takes to engage adult learners with different learning styles. At WebCE, our employees are passionate, experienced, and dedicated to delivering great service. What it is like to work at WebCE At WebCE, we believe work should be both meaningful and enjoyable. You will be part of a team that values respect, curiosity, and a good sense of humor. We celebrate wins together, support each other through challenges, and create an environment where people genuinely enjoy coming to work. You will have opportunities to collaborate across departments, learn new skills, and contribute to a company that is passionate about education and service. A day in the life of a Customer Service Representative at WebCE As a Customer Service Representative, you will be the first point of contact for our customers, helping them navigate our products and services with confidence. You will answer inbound calls and assist with a variety of needs, including explaining course options, clarifying state-specific certification and continuing education requirements, providing pricing information, processing orders, and resolving billing questions. You will also help direct customers to the appropriate resources when needed. Throughout your day, you will use a variety of tools and systems to find accurate information and deliver it clearly and professionally. Most importantly, you will be part of a team that values collaboration, so you will always have support when you need it and opportunities to contribute to shared success. Training will take place in person Monday through Friday from either 8:00 a.m. to 5:00 p.m. or 8:30 a.m. to 5:30 p.m. (schedule to be confirmed before the start date). Training is anticipated to last approximately three months. Exact duration may vary based on business needs and individual progress. Upon successful completion of training, employees will be assigned a regular work schedule. The department operates Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 3:00 p.m. Work schedules will be determined based on business needs, with consideration given to employee preferences whenever possible.
Requirements
- Excellent time management skills
- Available for Saturday shifts
- Positive, caring attitude
- Comfortable using phones, computers, and learning new software
- Organized, detail-oriented, and a strong communicator
- Eager to learn and grow in a professional environment
- Live within commuting distance of our Dallas office (12222 Merit Drive)
- Authorized to work in the U.S. without sponsorship
Responsibilities
- Answer inbound calls and assist customers with a variety of needs
- Explain course options
- Clarify state-specific certification and continuing education requirements
- Provide pricing information
- Process orders
- Resolve billing questions
- Direct customers to the appropriate resources
- Use a variety of tools and systems to find accurate information and deliver it clearly and professionally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
