Call Center Representative (Onsite)
About The Position
E.L. Harvey & Sons, a Waste Connections Company is looking for a Call Center Representative to join the team in Westborough, MA. This role involves answering customer calls, processing orders for new service, discontinuance, or changes in service. The representative will also accept payments, research billing inquiries, and update customer account information. Additionally, they will interact with customers and employees to determine service requirements, resolve problems or complaints, and find cost-effective, safe, and environmentally sound solutions to service issues. The company emphasizes a culture where empowered employees can realize their potential and make an impact.
Requirements
- Experience with Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
Nice To Haves
- Bilingual
Responsibilities
- Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
- Accepting payments from customers, researching customer billing inquiries and updating customer account information.
- Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
Benefits
- Competitive Compensation
- 401(K) with company match
- Medical
- Dental
- Vision
- Employee Assistance Mental Health Program
- Emergency Travel Assistance
- Prepaid Legal Plan
- Scholarship Opportunities for kids
- Employee Stock Purchase Plan
- Employee Relief Fund
- Life Insurance
- Short Term/Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
