Call Center Representative
About The Position
A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, referral for the appointment. The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing.
Requirements
- Experience in a customer service-oriented environment with a high call volume
- Organizational skills
- Ability to multi-task
- Ability to work independently
- Ability to make decisions based on training and knowledge
- Ability to tolerate lengthy periods of sitting
- Ability to tolerate repetitive keyboard typing
- High school diploma or the equivalent
Nice To Haves
- Experience working in the medical industry
Responsibilities
- Answering all incoming calls for Georgia Bone and Joint
- Responding directly to inquiries or directing calls accordingly
- Scheduling appointments for providers
- Obtaining necessary patient information regarding insurance and personal details
- Obtaining any necessary prior medical records
- Obtaining referrals for appointments
Benefits
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
