Call Center Representative

Great Day Improvements: A Family of Brands•Sharonville, OH

8d•$16 - $17•Onsite

About The Position

Champion Window has an immediate opening for a Call Center Representative. This role is responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs. The position offers both first/mid shifts (9:00 am - 5:30 pm / 10:00 am - 6:30 pm) with a pay rate of $16.25 per hour, and second shift positions (12:30 pm - 9:00 pm) with a pay rate of $16.75 per hour.

Requirements

1-3 years’ experience working in a call center / customer care environment
Excellent customer service both written and verbal
Excellent typing and grammar skills
Process focused - structure and consistency is key
Great attention to detail and strong project management skills
The ability to successfully work as part of a team and autonomously
Ability to manage several different projects simultaneously

Nice To Haves

Appointments Plus/CRM knowledge a plus

Responsibilities

Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Internal piloting of new programs before executed out to the external call center
Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
Other duties as assigned