Call Center Representative

COMMUNITY RENEWAL TEAM INC • Hartford, CT

14d • $18 - $22 • Onsite

About The Position

The purpose of this position is to support the Agency’s needs by providing responsibility for answering phones in response to customer inquiries, processing fuel authorizations, and scheduling appointments.

Requirements

• High school diploma or GED.
• One to two (1-2) years office experience.
• Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills.
• Must be able to type at least 45-50 wpm.
• Must be flexible with hours of operation.

Responsibilities

• Answer phones and respond to customer requests in a timely manner.
• Provide customers with service information.
• Refer customers to appropriate program or departmental staff.
• Place customer fuel orders into system.
• Complete call logs and reports.
• Setting appointments with customers for intake.
• Assist with on-the-job training for new Call Center Representatives.
• Make copies, fax and file documentation.
• Create reports on Excel.
• Performs all other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED