Call Center Representative ($500 Hiring Bonus!)

FBL Financial Group, Inc.•Lincoln, NE

About The Position

Farm Bureau Financial Services is seeking a Call Center Representative who can provide excellent customer service and has experience in an outbound call center. The ideal candidate is a quick learner with a can-do attitude. Farm Bureau Financial Services values integrity, teamwork, passion, service, leadership, and accountability, and has a strong commitment to protecting its client/members and fostering employee growth. This role offers opportunities for growth and professional development.

Requirements

High school diploma or equivalent required.
Must have or be able to attain knowledge regarding how the insurance industry operates.
Analytical/problem solving skills required.
Basic personal computer skills Windows environment (Word, Excel) required.
Keyboard skills (40 – 45 NWPM).
Oral and written communication skills as appropriate to this position.
Reasonably regular and predictable attendance.
Ability to read, write and speak the English language.
Must be currently authorized to work in the United States on a full-time, permanent basis.
Not seeking candidates that need any type of immigration sponsorship now or in the future.

Nice To Haves

Experience in an outbound call center.

Responsibilities

Respond to and resolve customer service requests.
Communicate directly by phone with policyholders, and potential new customers regarding insurance matters.
Process agent appointments and/or follow-ups for all Agents and registered representatives.
Create positive business relationships between the agents, the company and with our customers.
Understand the basic information for all products offered by FBL Financial Group, Inc.