Full-Time Call Center Representative (Urgently Hiring)

MCI Careers • , NM

1d • Remote

About The Position

MCI is seeking a motivated Full-Time Call Center Representative to provide outstanding customer support. This role involves answering questions, resolving concerns, and guiding customers to the right solutions, playing an important role in creating a positive customer experience. The ideal candidate is dependable, customer-focused, and enjoys working in a fast-paced environment. To be considered, a full application on the company careers page, including screening questions and a pre-employment test, is required.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Nice To Haves

• Previous customer service experience is an advantage but not required.
• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED