Call Center Representative

Peninsula Federal Credit Union • Escanaba, MI

15d • Hybrid

About The Position

Peninsula Federal Credit Union is seeking a passionate Call Center Representative dedicated to exceptional member service and making a positive impact. As a team dedicated to the mission of being the trusted financial partner within our communities, we invest in our employees through training, empowering them to help members with great products and services. This role offers a meaningful career where your work truly matters.

Requirements

• One year to three years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Effective communication and interpersonal skills.
• A commitment to excellent member service.
• A team-oriented mindset.
• Must be accurate with numbers, managing files and records.
• Ability to operate general office equipment, such as computers, calculators, copiers, scanners, and possess computer keyboarding skills.
• Has a general understanding of Credit Union operations.
• Maintains confidentiality related to Credit Union operations and work-related information.
• Must have good communication skills.
• Must be able to sit for long periods of time in a day (up to 9 hours).
• Possess hand, wrist, and finger dexterity to use keyboard, phone, and calculator in a repetitive manner throughout your scheduled time.
• Ability to view a computer monitor throughout your scheduled time.
• Must be available to work from 7:00 a.m. through 8:00 p.m. Monday through Friday, with some Saturdays.
• May be required to work at other branches and have the ability to travel to those branches.

Nice To Haves

• Previous customer service or financial experience is a plus.

Responsibilities

• Assists members and potential members with their financial transactions, questions, concerns and requests in a prompt, courteous manner.
• Demonstrates a good understanding of a wide variety of products and services.
• Identifies opportunities to help members and prospective members succeed financially.

Benefits

• A positive, member-focused work environment
• Training and development opportunities
• Competitive compensation and benefits
• The chance to make a meaningful impact every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree