Remote Call Center Representative - Puerto Rico

Conduent•Guaynabo, PR

1d•Remote

About The Position

Join our dynamic team as a Remote Customer Service Representative in Puerto Rico, where you will be the first point of contact for our client’s customers. This full-time position offers paid training, competitive pay starting at $11/hr, and a range of incentives and benefits designed to empower you to make a real impact every day. The role involves managing a high volume of inbound calls, accessing cardholder accounts to provide information, assisting with inquiries, processing transactions, and maintaining in-depth knowledge of company and client programs. You will communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations, and support team operations during peak times or absences.

Requirements

Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Complete a background check, credit check, and security fingerprinting.
Reside in Puerto Rico with legal authorization to work permanently in the United States.
Ready to commit to 100% attendance during our three-to-five-week paid training period.
Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
Must maintain an average quiz score of 80%+ and complete all required E-Learning training.
Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.

Nice To Haves

1+ years of previous call center experience

Responsibilities

Efficiently manage a high volume of inbound calls in a fast-paced environment.
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
Assist cardholders with inquiries regarding transactions and account statuses.
Listen actively to understand customer needs and offer clear, accurate information.
Process transactions efficiently via web-based applications and handle research requests with precision.
Maintain in-depth knowledge of company and client programs, policies, and technology.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
Support team operations during peak times or absences to help maintain seamless service.

Benefits

Work From Home
Full-Time Employment
Competitive Pay: $11/hour starting on day one.
Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST.
Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
Paid Training
Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
Career Growth: Opportunities to advance your career in a supportive, innovative environment.
Full Benefits: Comprehensive benefit options and a great work environment that values your success.
health insurance coverage
voluntary dental and vision programs
life and disability insurance
a retirement savings plan
paid holidays
paid time off (PTO) or vacation and/or sick time.