Hybrid Call Center Representative $18/HR - IMMEDIATE HIRE

TEKsystems•City of Albany, NY

5d•$18 - $20•Hybrid

About The Position

We are contracted with the Department of Health, fielding calls from all Medicaid Providers within the state of NY. We handle inquiries regarding enrollment into the Medicaid system or billing inquiries for the providers. This customer service position will respond to provider inquiries that have been directed to the CSC Call center. Designated call center staff will be available to offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquiries.

Requirements

2 years call center experience
Microsoft Office proficient
Excellent communication skills

Responsibilities

Respond to provider inquiries directed to the CSC Call center.
Offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquiries.
Record, track, and monitor call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application.
Track and monitor open tickets for proper follow, assignment and escalation as required.
Process customer requests using various tools and technologies including desktop faxing, web self help and support of the IVR.
Disseminate faxes, return telephone messages, send mail documents, or use other related communication under direct supervision.