Call Center Representative- HVAC, Plumbing & Electrical

McHales Inc.•Levittown, PA

3d•$20 - $22•Onsite

About The Position

McHales has been rooted in Levittown since 1950. We’ve grown into one of Bucks County’s top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke. We’re on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team. You’ll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled—with a smile.

Requirements

2+ years of CSR/call center experience
Tech savvy, quick on the keyboard, and phone friendly
Dependable, and can work well under pressure
Friendly, upbeat communicator— both written and spoken
In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)

Nice To Haves

Industry based experience is highly preferred- HVAC/ Plumbing or Electrical
CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)

Responsibilities

Turning inbound calls into booked appointments.
Utilizing call scripts— with personality.
Address concerns with confidence and care.
Making outbound calls to existing customers (no cold calling!) to schedule system checks during slower seasons—helping keep the call board full and our customers happy.
Creating genuine connections and winning loyal customers for life.
Participating in training sessions to sharpen your skills.
Keeping customer records up-to-date and organized.