Call Center Representative - Inbound Calls/20$-20.50$ Per HR

TEKsystems•Chino, CA

1d•$20 - $20•Onsite

About The Position

This is a contract position for a Call Center Representative focused on handling inbound calls. The role involves managing a large volume of inbound calls in a timely manner while delivering excellent customer service. Responsibilities include assisting customers with scheduling appointments for Airbag recalls, providing dealership information, and answering questions about recalls, warranties, and troubleshooting malfunctioning radio codes. The representative will capture customer concerns, document calls to create cases, provide accurate information, and close cases or dispatch to the appropriate department. Collaboration with the team for feedback and growth is encouraged. The role also involves handling high-volume inbound settlement calls, providing detailed claim information, and utilizing call center software and tools. Performance targets, including call handling time and customer satisfaction scores, must be met or exceeded. The position requires the use of multiple screens, software, and processes. Availability is required Monday-Friday between 6 am and 5 pm due to various agent schedules.

Requirements

Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customer service experience
Good decision making skills - must be able to work independently with little supervision.

Nice To Haves

Automotive or dealer experience is a HUGE PLUS, but it is preferred not required.

Responsibilities

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
Capture concerns of the customer and properly document calls to create a case.
Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
Work fluidly with team for clear feedback and growth opportunities.
Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
Will use multiple screens, soft wares, and processes to assist customer.