Call Center Representative

Advanced Specialty Care • Danbury, CT

4d • Hybrid

About The Position

This is a hybrid position requiring 2 months of in-person training at our Danbury, CT office before transitioning to remote work. Applicants must be able to reliably commute for the duration of training. We are seeking a Call Center Representative to join our team within a busy, multi-specialty medical practice focused on delivering exceptional patient care. This position serves as an important point of contact for our patients and is responsible for scheduling appointments, maintaining accurate patient information, and providing professional and efficient service across multiple medical specialties.

Requirements

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.
• Comfortable navigating multiple computer systems while assisting patients.
• High School Diploma or equivalent (required).
• Customer service experience preferred.
• Medical office experience preferred.
• Basic knowledge of medical terminology and insurance/referral processes preferred.
• Proficiency with computers.
• Experience with electronic health record (EHR) and practice management systems preferred.
• Reliable internet and an appropriate remote work environment required upon transition to remote work.

Responsibilities

• Answer and return patient calls in a professional and timely manner.
• Schedule, reschedule, and cancel appointments for Allergy & Asthma, Plastic Surgery, Dermatology, ENT, and Audiology.
• Obtain and accurately enter patient demographic and insurance information.
• Manage incoming referrals and assist with coordinating patient appointments.
• Assist patients with general questions regarding appointments, balances, and payment expectations, as appropriate.
• Route clinical, billing, and other inquiries to the appropriate department or staff member.
• Maintain patient confidentiality and follow HIPAA privacy and security requirements.

Benefits

• Comprehensive Health Coverage – including medical, dental, and vision plans
• Supplemental Insurance Options
• Paid Time Off
• sick leave
• paid holidays
• 401(k) with Profit Sharing
• Mileage Reimbursement
• Tuition Reimbursement
• Employee Discount Programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED