Call Center Representative

Healthcare Systems and Technologies, LLC•Nashville, TN

8d•Remote

About The Position

The Call Center Representative is responsible for conducting patient experience surveys. This role ensures accurate data collection, maintains patient confidentiality, and provides a positive, respectful experience for survey participants. The representative plays a key role in supporting quality improvement initiatives by gathering reliable patient feedback.

Requirements

High school diploma or equivalent required
Previous experience in healthcare, call centers, patient engagement, or survey research preferred
Strong verbal communication and active listening skills
Ability to read and follow standardized scripts without biasing responses
Basic computer proficiency and experience with data entry systems
Ability to manage sensitive conversations professionally and compassionately
Excellent attention to detail and accuracy
Professional phone etiquette
Time management and ability to meet daily quotas
Emotional intelligence and patient-centered mindset
Ability to work independently and as part of a team

Responsibilities

Conduct patient experience surveys via outbound phone calls.
Clearly explain survey purpose and questions to respondents in a neutral, professional manner
Accurately record survey responses and ensure data integrity
Maintain strict confidentiality and comply with HIPAA and organizational privacy policies
Meet productivity, quality, and response rate benchmarks
Handle patient interactions with empathy, professionalism, and cultural sensitivity
Identify and escalate patient concerns or issues according to established procedure
Document call outcomes and update survey systems accurately
Participate in training, calibration sessions, and quality assurance reviews as required