Call Center Representative - Fargo
About The Position
FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community. Core Values-Strengthen Community by helping members grow and thrive. Community-Our Communities define who we are "People Helping People." Integrity-We will live and work with uncompromised integrity. Passion-We will display passion in our work and service to our membership. Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Requirements
- High school diploma or GED required.
- 6 months of customer service experience in a financial institution or related environment.
- Strong communication and relationship-building skills with a passion for helping others.
- Proficient computer and multitasking skills with the ability to navigate multiple systems while maintaining accuracy.
- Detail-oriented, adaptable, and able to exercise sound judgment in a fast-paced environment.
Responsibilities
- Deliver exceptional service to members through phone, email, and digital channels while building strong relationships and creating positive member experiences.
- Process account transactions and service requests accurately and efficiently, including transfers, loan payments, account maintenance, and other member inquiries.
- Identify member needs and recommend products and services that support their financial goals while contributing to organizational growth objectives.
- Resolve member questions and concerns with professionalism, maintain accurate records, and ensure compliance with all policies, procedures, and security standards.
- Collaborate with team members, participate in ongoing learning opportunities, and represent FCCU in a positive and professional manner.
Benefits
- 11 paid federal holidays
- 401k match
- fully paid single medical, dental and vision
- family and work life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
