Call Center Representative

Virginia Eye Institute • Richmond, VA

15d • Onsite

About The Position

The Virginia Eye Institute (VEI) is hiring a full-time Call Center Associate to join their busy practice. This position is part of the Call Center Team and will handle calls from patients regarding scheduling appointments, including making, changing, or canceling them. The role emphasizes providing the best possible customer service experience to patients.

Requirements

• Full-time availability

Nice To Haves

• Healthcare call center experience strongly preferred
• Optometry/ophthalmology experience preferred
• Patient Access / registration experience a plus
• Familiarity with insurance verification strongly preferred

Responsibilities

• Answer telephone using a pleasant, genuine and caring voice
• Competently answer patient questions
• Compile patients’ entire demographic information into computer system correctly.
• Enter insurance information in the computer system correctly
• Using the company practice management system, schedule patient appointments
• Using the company practice management system, record telephone contacts with patients
• Answers inquiries by clarifying desired information by researching, locating and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions
• Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed