Call Center Representative
Novuskin Med Spa•Las Vegas, NV
About The Position
We are looking to recruit a hardworking and enthusiastic Call Center Representative to be a part of our team. If you are interested in an exciting career and challenging position assisting senior management of a fast-growing company – this job is perfect for you! Great opportunity for fast promotion and growth within the company! Candidates should have an outgoing and positive /demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Requirements
- High school diploma or equivalent (GED)
- 1 + years of experience working in a call center environment required
- Customer service experience a MUST
- Data Entry required
- Familiarity with CRM systems
- Excellent interpersonal communication skills
- Strong phone skills i.e. diction, active listening
- Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
- Time management skills
- Ability to multitask and attention to detail
- Must have verbal and written communication skills
- Outgoing, friendly, compassionate personality
Nice To Haves
- Must speak English & Spanish (preferred)
Responsibilities
- Managing large amount of outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Field incoming calls in a timely manner throughout shift
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Generate leads for sales team and identifying potential sales opportunities
- Ensure all voicemails are answered immediately
- Maintain professional relationships with customers through ongoing excellent customer service
- Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers’ satisfaction as your number one priority
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
