Call Center Representative (Entry Level)

TEKsystems•Winchester, VA

5d•$22 - $22•Hybrid

About The Position

This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with consumer loan related requests. Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders. Opportunities for conversion are based on business need, tenure, dependability, and performance. There is a possibility your 6 months contract is extended while waiting for conversion opportunities to arise.

Requirements

High School Diploma or equivalent
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Proficiency with computers, and strong typing skills
Ability to ask prying questions and diffuse tense situations when needed
Strong time management and decision-making skills
Adaptability and accountability
Must be flexible and open to working weekends (Saturdays or Sundays)
Minimum of 50 mbps download speed and 25 mbps upload speed
Ethernet connection is required
Ability to setup and install workstation equipment within 8-12 feet of modem/router
Workstation must be plugged directly into router with the cables provided by the company
Two ports are needed for one workstation setup
Desk must have adequate space for two monitors, a phone, keyboard and mouse
Workspace must be free of distractions (family members, children, barking dogs, TV etc.)
Previously established/installed high-speed internet connection (non-satellite) which is not public or shared

Responsibilities

Taking back-to-back inbound calls
Sitting at a desk
Working on a computer
Navigating two monitors and several programs to assist members with consumer loan related requests
Quickly resolving needs while providing excellent service to company account holders