Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)

Berlin-Wheeler, Inc. • Topeka, KS

31d • Remote

About The Position

This is a remote position for individuals residing in Kansas, serving communities nationwide. As a Remote Call Center Representative on the Non-Emergency Medical Transportation (NEMT) team, you will be a calm, compassionate voice for members across the country who rely on the company to get to and from medical appointments safely and on time. This role combines meaningful, people-focused work with clear structure and strong support. While team members are based in Kansas, the impact of their work reaches communities across the U.S.

Requirements

• Must reside in the state of Kansas and be able to work remotely from a secure home environment
• High school diploma or equivalent
• Customer service or call center experience preferred
• Strong communication and active listening skills
• Ability to consistently follow detailed policies and compliance requirements
• Reliable, self-motivated, and comfortable working independently
• Basic computer proficiency and ability to navigate multiple systems

Nice To Haves

• Healthcare or transportation experience is a plus

Responsibilities

• Answer inbound calls with empathy, patience, and professionalism
• Schedule, confirm, and update non-emergency medical transportation rides
• Serve members located throughout the country with respect and understanding
• Follow all client-specific policies and procedures, along with local, state, and federal regulations
• Verify member eligibility and trip details using internal systems
• Accurately document ride requests, changes, and cancellations
• Communicate effectively with transportation providers and healthcare facilities
• Stay calm, supportive, and solution-focused when assisting members with changing needs
• Meet quality, accuracy, and customer service performance standards

Benefits

• Nationwide Impact - Support individuals and families across the U.S.
• Remote Work, Kansas-Based Team - Work from home while staying connected to a supportive group
• Positive, People-First Culture - Teamwork, respect, and encouragement are core values
• Purpose-Driven Work - Every call helps someone access essential healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED