Call Center Representative
US Physical Therapy•Brighton, MI
•Onsite
About The Position
Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.
Requirements
- Excellent verbal communication and customer service skills
- Strong attention to detail and ability to multitask
- Proficient with computers, scheduling software, and basic office tools
Nice To Haves
- Previous experience in a medical call center or healthcare office
- Familiarity with medical terminology and insurance verification is a plus
- Bilingual (English/Spanish) a plus
Responsibilities
- Answer incoming phone calls in a courteous, professional manner
- Schedule, confirm, and reschedule patient appointments
- Provide information about our services, therapists, and clinic policies
- Verify insurance coverage and collect necessary patient details
- Assist with appointment reminders, follow-ups, and general inquiries
- Accurately enter and update patient information in the scheduling system
- Communicate effectively with clinical staff to ensure smooth workflow
Benefits
- Competitive pay and growth opportunities
- Supportive and collaborative team environment
- On-the-job training and development
- Health benefits (for eligible employees)
- Meaningful work helping people improve their quality of life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
