Call Center Representative - Remote (Pacific Time)

Gainwell Technologies LLC•Any city, OH

47d•$33,500 - $47,900•Remote

About The Position

As a Call Center Representative - Remote (Pacific Time) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Requirements

One to two years of customer service or call center experience.
Experience in healthcare, health insurance, claims, or provider relations.
Experience managing high-volume phone and email inquiries.
Strong computer proficiency, including the ability to work efficiently across multiple monitors and applications such as Microsoft Excel, Word, Teams, Outlook, and OneDrive.

Nice To Haves

Candidates located in the Pacific time zone are strongly encouraged to apply due to client coverage requirements through 5:00 p.m. Pacific Time.

Responsibilities

Respond to high-volume phone and email inquiries in a timely, professional, and customer-focused manner.
Research customer questions and provide accurate information based on established policies, procedures, and account requirements.
Document customer interactions, requests, and resolutions clearly and accurately within the appropriate systems.
Navigate multiple applications and information sources to resolve inquiries efficiently.
Escalate complex questions or unresolved issues to the appropriate team member or department.
Maintain a strong focus on accuracy, quality, and attention to detail when processing customer information.
Organize and prioritize daily responsibilities to meet productivity, service-level, and quality goals.
Communicate effectively with customers, team members, management, and other internal stakeholders.
Identify issues, evaluate available information, and apply critical-thinking and problem-solving skills in fast-paced situations.
Follow established procedures and maintain the confidentiality of customer and healthcare-related information.