Full-Time Call Center Representative
AnswerMTI•Atlanta, GA
•Onsite
About The Position
At AMTI, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies. If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.
Requirements
- Friendly, polished, and articulate phone presentation.
- Excellent verbal and written English commutation (including proper grammar and spelling).
- Basic computer literacy in a Windows environment.
- Minimum typing speed of 35 WPM.
- Strong work ethic, reliable attendance, and a commitment to quality service.
- Flexibility to work one weekend day per week and assigned holidays.
Nice To Haves
- No previous experience needed as we provide fully paid training starting on day one to set you up for success.
Responsibilities
- Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
- Gather, verify, and route caller information accurately to the appropriate clients.
- Enter caller details into our software quickly and with strong attention to detail.
- Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.
Benefits
- Employee Stock Ownership Plan (ESOP)
- Comprehensive Medical, Dental, and Vision coverage
- 401(k) with company matching
- Life Insurance
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
