Call Center Representative

Bath Planet•West Monroe, LA

4d•Onsite

About The Position

Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Requirements

Reliable & dependable work habits
Excellent time management & interpersonal skills
Energy & enthusiasm with a positive attitude
Ability to multitask and prioritize daily workload
High level verbal & written communication skills
Friendly, conversational, engaging phone presence
Self-motivator with an efficient work ethic

Nice To Haves

Basic knowledge & experience with CRM systems is preferred
General knowledge of construction is a plus
Experience with bookkeeping preferred

Responsibilities

Data entry
Scheduling and confirming appointments
Answering inbound calls & making outbound calls
Responsible for coordinating and completion of administrative tasks
Ordering of materials
Assist with aspects of client interaction: answering phones & emails, showroom visits, product knowledge & integration, etc.
Handles the scheduling of leads, service calls, installations, and client appointments
Ensures lead and client information is monitored and up to date in the Company’s CRM system
Daily support of on site Management
Processing and follow up phone calls for collecting balances upon completion of projects
Processing payments and finance applications
Occasionally participate with local shows and events