Call Center - OHT

Leslie's•Beaverton, OR

9d•$19 - $21

About The Position

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer support. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.

Requirements

High school diploma or GED required
Previous customer service or call center experience preferred
Strong verbal and written communication skills
Excellent problem-solving, multitasking, and organizational abilities
Comfortable using computers, data entry systems, and CRM software
Ability to remain calm, professional, and patient in fast-paced or high-pressure situations
Strong listening skills with attention to detail
Reliable attendance and strong work ethic
Ability to work flexible schedules, including weekends or evenings if needed

Nice To Haves

associate or bachelor’s degree preferred

Responsibilities

Answer inbound customer calls and respond to inquiries in a timely and professional manner
Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposes
Provide accurate information regarding products, services, company policies, and account details
Resolve customer concerns and complaints with professionalism and empathy
Document customer interactions, call details, and resolutions accurately in the system
Escalate unresolved or complex issues to the appropriate department or supervisor
Maintain confidentiality and protect customer information at all times
Meet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goals
Collaborate with team members and management to improve customer experience and service processes