Call Center Representative

Northwell Health • Syosset, NY

4d

About The Position

Operates the telephone console, performs communication activities and is responsible for various duties. Performs various routine clerical duties.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

Responsibilities

• Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
• Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner; logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls appropriate office when one of the alarms in the office sounds; disseminates patient contact information; expedites calls.
• Gives out telephone numbers and room numbers, as required.
• Uses telecommunications and access patient systems.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED