Call Center Representative
About The Position
Affinity FCU is hiring Call Center Reps! We are seeking results oriented and service focused individuals to join our digital contact center team. Selected candidates MUST be able to work M-F 8:30am-5pm, 9am-5:30pm or 10:30am-7pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts. This position is HYBRID, with some onsite work required at our corporate headquarters in Basking Ridge, NJ. Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs-based sales opportunities, and develop long term financial relationships with our members.
Requirements
- Minimum of two years of experience in a customer service capacity, high volume call center is required, preferably at a financial institution.
- Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills.
- Must be positive, patient and customer focused at all times.
- The ability to multi-task is essential in this role.
Nice To Haves
- Prior banking experience is preferred.
- Prior CRM experience is preferred, but not required.
- Bilingual, Spanish-speaking is helpful, but not required.
Responsibilities
- Communicating with members via digital channels to discuss their individual financial needs
- Effectively handle inbound calls
- Seek solutions to problems
- Identify needs-based sales opportunities
- Develop long term financial relationships with our members
Benefits
- medical
- dental
- vision
- flexible spending account
- 401(k) with match
- paid time off
- paid holidays
- tuition reimbursement
- target incentive
- full medical/dental/prescription coverage
- 401(k) plan
- profit sharing
- generous paid time off
- discounts on products and services
- earn paid time off for volunteering
- extensive educational and developmental opportunities
- access to our formal Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
