Temp-To-Hire Call Center Representative

Conduent • Milwaukee, WI

10d • Onsite

About The Position

As a Temp-to Hire Call Center Representative you will be responsible for answering inbound calls regarding child support receipts and disbursements handle standards in a fast-paced, large call volume environment. Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. Gather information and research/resolve inquiries. Callers about the services available and assess caller's needs.

Requirements

• High school diploma or GED required
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Background check

Nice To Haves

• Previous call center or customer service experience
• Experience handling inbound customer support calls
• Bilingual skills (if applicable)

Responsibilities

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
• Paid training
• Career growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED